CEO Message



Another year has passed us by and we are ushering a new beginning to a momentous decade – the year 2020. In the past year alone, we have witnessed announcements and strides made for and by the company to preserve the environment while staying true to our mandate of providing efficient sewerage services to all customers. As we embrace the year 2020, we have also identified key strategies for the next 5 years roadmap, focusing on:
• Strengthening IWK’s Business Sustainability
• Expanding Coverage and Increasing Efficiency of Wastewater Services
• Empowering Green Economy of Wastewater Industry

One of the most paramount milestones is the mandate to take over the sewerage services in Majlis Bandaraya Johor Bahru (MBJB) and Majlis Perbandaran Pasir Gudang (MPPG). This is a proud moment that each of us should savour because this is the fruit of your efforts in operating and maintaining an efficient sewerage system. This has gained the trust of the public and our stakeholders, resulting in the handing over of the services in MBJB and MPPG to Indah Water. As such, we should continue to build our license to operate and serve as best we can so that everyone can enjoy a clean environment and good public health.

Furthermore, we have recently signed a joint-billing agreement with Syarikat Air Terengganu Sdn Bhd (SATU). The challenge ahead lies in the execution and monitoring of customer’s feedback closely to grasp their sentiment. But we need not fret, as the experience we gained from the first joint-billing exercise in Labuan lends credence to our capabilities.

Moving into 2020, we will introduce a six-month bill cycle and in our effort to go paperless, a minimal fee of RM2 will be charged on hardcopy bills. Customers are encouraged to switch to e-Bill service for a more convenient approach and together with the mobile application, customers can check their sewerage account anytime, anywhere. This will indirectly alleviate some of our operational expenditure progressively.

In our initiative to cushion the operational expenditure, we are also working closely with KATS and the National Water Services Commission (SPAN) to re-categorise tariff for domestic households. Public consultations with SPAN will be held before obtaining government’s approval, which is targeted at the first quarter of 2020. This is crucial for us to operate and maintain the sewage treatment plants at an efficient level.

To empower green economy of wastewater industry and supporting the nation’s water sustainability agenda, we are looking into venturing into the business of treating and distributing recycled water (industrial grade water) through constructing of the Water Reclamation Plant (WRP), increasing usage and recycling of its biosolids and treating the trade effluent through our Sewage Treatment Plants (STPs). In times of increased water scarcity, industrial grade water can be the option as second tap to be safely reused within the business. This too will reduce utility costs, preserving water resources and a significant contributor to IWK in practicing circular economy.

The irresponsible and deplorable acts by perpetrators and culprits in illegally disposing chemicals into the sewerage network on several occasions have dampened the good work that we have been doing. As Malaysia’s national sewerage company, let us continue mustering our strength and focus on what we do best as we cooperate with the authorities to ensure that these incidents do not recur.

Knowing that we have far greater tasks ahead of us, we need to band together in one accord. The famous proverb, “united we stand, divided we fall”, rings true of how we should move forward. This long list of achievements would not have been possible without all of your support and hard work, so kudos to each and every one of you. A captain of a vessel alone cannot steer the entire ship, but with a trusted and dependable crew, the entire cast can sail through any storms and traverse the mighty oceans. At the same time, I would like to extend my gratitude to the Ministry of Finance, Ministry of Water, Land and Natural Resources, the National Water Services Commission and other stakeholders for their support and trust in our ability as the premier wastewater company. I am thankful for the wisdom imparted by our Board of Directors in this journey. Happy New Year and let us set our sights forwards.

Thank you.
Narendran Maniam